5: Sue Chapple - Chartered Institute of Credit Management

Sue Chapple, Chief Executive of the Chartered Institute of Credit Management (CICM), joins Craig Evans for episode 5 of 'On the Spot'.

The CICM is the largest recognised professional body in the world for the credit management community and is the trusted leader in its field representing all areas of the credit and collections lifecycle. Sue has over 25 years of experience in operational credit management across finance, utilities and the public sector.

We explore the world of credit management with Sue and learn more about her life and career, which has led her to become Chief Executive of the CICM.

Good business practices, improving cash flow, and the future role of technology in credit management are all hot topics in this episode. AI-powered credit scoring certainly has a bright future in the credit industry, and Craig shares how Company Watch is leading the way with scores and innovative tools that are making the best use of the technology.

Sue explains how the CICM continues to help support businesses in an increasingly difficult economic environment, where risk is becoming harder to predict, and paying on time is still as important as ever.